Foreign Property News | Posted by Zarni Kyaw
China’s Alibaba has finally opened its first unmanned hotel after two years of trial preparations. The hotel, named ‘FlyZoo’, is an unmanned hotel located on the east side of Hangzhou, where the e-commerce giant headquartered.
Codenamed the ‘Future Hotel’, the site will be operated in a similar manner as Alibaba’s other ventures in the restaurant and bookstore industry, leveraging on technologies to transform traditional businesses. In this case, the hotel’s all processes, from check-in to check-out, will be unmanned, and provided by robots.
During a guest’s stay, all work traditionally done by hotel attendants will be done by robots, and, they may request for services via the numerous smart devices in the guest room without having to leave their beds.
The check-in process also differs from that of traditional hotels. Upon arrival in the hotel lobby, guests will be welcomed by a ‘cute’ robot nearly one meter tall, which will use facial recognition technology to verify the identity of the person.
After which, the robot will guide the guests to the elevators. All facilities in the hotel that require doors will use a facial recognition system.
The elevator will identify the guests and bring them to the right floor. Similarly, the room door identification equipment will verify the guests and identify their motives, and will open the door for the guests automatically.
Gone are the days of putting a room card in a slot for electricity; when a guest enters, everything – from TV to lighting – is automatic. The air conditioners, TVs, lights, curtains and other room equipment do not need to be operated by hand – guests can control them from their beds by giving instructions to the room’s Tmall Genie smart speaker.
At the end of the stay, there’s no check-out process like a traditional hotel: guests can complete the check-out using the hotel app. Then, the hotel will inform the nearest cleaner to clean the just-vacated room as soon as possible.
Ref: Property Report
